Bromy is based in Nairobi, Kenya. Customers are welcome to visit our store, contact us by phone, or reach out via live chat or WhatsApp.

Our laptops are refurbished and fully tested — cleaned, verified, and approved for reliable use. We do not sell damaged or untested devices.

“Ex-UK” means the laptop was originally sold or used in the UK and later imported to Kenya. These laptops are carefully tested, cleaned, and restored before resale.

Ex-UK laptops are used or refurbished. They may have minor cosmetic signs of use but are fully functional and in good working condition. Each unit is inspected and cleaned before sale.

Each laptop comes with a compatible charger. Some models may also include upgraded SSDs, RAM, or batteries for better performance. Check the product description for full specifications.

Absolutely. All our laptops are 100% genuine and sourced from trusted UK-based suppliers. We test every unit before shipping to ensure safety and quality.

We list the exact specifications (processor, RAM, SSD, screen size, etc.) on each product page. You’ll receive a machine that matches these specs. If upgrades were made, they’ll be clearly indicated.

All laptops come with a licensed Windows OS (Windows 10 or 11, depending on the model). Some may include trial versions of Microsoft Office, but for full access, you’ll need to purchase a license separately.

We offer a 7-day return window for eligible products. Items must be returned in the condition received. Refunds are processed once we inspect and approve the return.

You can also place an order directly through our website and choose your preferred payment method at checkout.

Yes, we deliver to all counties in Kenya. Nairobi orders are typically delivered within 24 hours, and deliveries outside Nairobi take 1–3 business days depending on the courier.

Yes — Cash on Delivery (COD) is available within Nairobi. For customers outside Nairobi, we offer secure payment via M-PESA, card, or bank transfer.

Yes. Every laptop comes with a compatible power adapter and the operating system (Windows or macOS) pre-installed — ready to use out of the box. We also include a free surprise gift with every order, such as a mouse, laptop bag, or stand (depending on availability).

Yes, we offer free setup support via phone, WhatsApp, video call, or secure screen sharing (e.g., Anydesk). Just let us know what you need.

Yes! You can reserve a laptop online or via WhatsApp, then pass by our Nairobi shop to check it out before paying.

Yes. Every purchase includes a digital receipt and confirmation — useful for warranty, resale, or business records.

That’s exactly why we started Bromy. We keep things simple, explain specs in plain terms, and help you choose the right laptop — without pressure or confusing tech jargon.